Information We Collect
Information You Provide Directly:
- Name, email address, phone number
- Device/system information
- Business name and details
- Support session details and technical issues
Automatically Collected Information:
- IP address, browser type, and visit timestamps
- Device information and operating system details
- Usage patterns and service interaction data
How We Use Your Information
We use your information to provide exceptional IT support services:
- Deliver and manage IT support services effectively
- Communicate service updates and important notifications
- Improve our platform performance and security measures
- Provide personalized technical assistance
- Maintain service quality and customer satisfaction
Remote Support and Zoom
We use Zoom for our remote support sessions to provide you with real-time assistance. Zoom's Privacy Policy applies to the use of their platform during our sessions.
Important: Support sessions are not recorded unless explicitly agreed upon in writing by both parties. We respect your privacy and maintain confidentiality throughout all interactions.
Information Sharing
Your privacy is paramount to us. We do not sell, rent, or trade your personal data to third parties.
Limited sharing may occur only in these circumstances:
- With trusted service providers who assist in delivering our services
- To comply with legal obligations or court orders
- To protect our rights, property, or safety
- With your explicit consent for specific purposes
Data Retention
We retain your personal data only as long as necessary for:
- Providing ongoing support services
- Meeting legal and regulatory compliance requirements
- Resolving disputes and enforcing agreements
Once data is no longer needed, it is securely deleted or anonymized according to industry best practices.
Your Rights and Choices
You have control over your personal information. You may request:
- Access to your personal data we have collected
- Correction of inaccurate or incomplete information
- Deletion of your personal data (subject to legal requirements)
- Restriction of processing in certain circumstances
To exercise these rights, contact us at devicesdesk.com or through our support channels.
Security Measures
We implement reasonable technical and organizational safeguards to protect your data, including:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication measures
- Employee training on data protection practices
Please note: While we strive to protect your information, no method of transmission over the internet is 100% secure.
Third-Party Services
Our website and services may contain links to third-party websites, tools, or services. We are not responsible for the privacy practices of these external sites.
We recommend reviewing the privacy policies of any third-party services you choose to use in conjunction with our platform.
Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
If we discover that we have collected information from a child under 13, we will promptly delete such information from our systems.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us:
- Visit our website: devicesdesk.com
- Schedule a consultation: Book Free Assessment
- Email us directly for privacy-related inquiries