Our Satisfaction Guarantee
At DevicesDesk, we stand behind the quality of our IT support services. If you're not completely satisfied with the service you received, we will issue a full refund for your last payment.
Why we offer this guarantee:
- Your satisfaction is our top priority and measure of success
- We're confident in our team's expertise and professionalism
- We want you to feel secure when choosing our services
- Building long-term relationships is more important than individual transactions
Simply contact us within 48 hours of your session if you're not satisfied, and we'll process your refund promptly.
Cancellation & Rescheduling Policy
We understand that schedules can change. Here's how our cancellation and rescheduling policy works:
- Cancel at least 24 hours before your scheduled session for a full refund
- Reschedule your appointment up to 6 hours before the session using your Calendly link
- Late cancellations (less than 24 hours) may be subject to a cancellation fee
- Emergency cancellations will be reviewed on a case-by-case basis
No-Show Policy: If you don't join your Zoom session within 10 minutes of the scheduled start time (or 5 minutes for Assessment Calls), the session will be marked as completed and is non-refundable.
We reserve this time specifically for you, so please respect our technicians' schedules.
Session Time and Usage
Our sessions are booked in reserved time blocks to ensure you receive dedicated, uninterrupted support:
- Sessions are pre-allocated time slots reserved exclusively for your support needs
- Our technicians block out this time and cannot serve other clients during your session
- Refunds are not provided for unused session time within your allocated block
- If your issue is resolved quickly, we're happy to provide additional tips or system optimization
Session Extensions: If your issue requires more time than initially booked, we'll discuss options with you, including scheduling a follow-up session if needed.
We believe in transparent pricing and want you to know exactly what you're paying for upfront.
How to Request a Refund
If you need to request a refund or have questions about our refund policy, we're here to help:
Contact Methods:
- Visit our website: devicesdesk.com
- Use the contact form on our website for refund requests
- Schedule a call to discuss your concerns: Free Assessment
- Email us directly with your session details and refund reason
What to Include: Please provide your session date, booking confirmation, and a brief explanation of your refund request. We typically process refunds within 3-5 business days.
Our goal is to resolve any concerns quickly and fairly. We value your feedback and use it to continuously improve our services.